What to do if the power meter spider disconnects during riding?

  Situation ①: Occasional disconnection (once)

    Open the App and reconnect the power meter spider,
    If the device cannot be found, plug the charging cable for 3 seconds and then unplug to try again;

    After connecting and entering the app, click the calibration button to calibrate, and check if the battery level is 0% after calibration.

    If the battery is 0%, please charge it before use.

    If the power meter spider has power but cannot be activated normally (Reverse Chain Activation) and needs to be plugged in to activate,
    there may be a problem with the internal hardware of the power meter spider.

    Please contact after-sales customer service:

      WeChat: XCADEY,
      WhatsApp: +86 18924197081;
      Email: sales@xcadey.com.

    Coordinate the after-sales return process (do not send back without review)

  Situation ②: Frequent disconnection

    Try replacing the bike computer for testing;

    If frequent disconnections occur on specific road sections, it may be due to signal interference; observe the situation on other cycling routes.