GENERAL:How to get brand sponsorship?
GENERAL:How to get brand sponsorship? If you have brand sponsorship cooperation needs, please contact us through the following channels:Instagram: @xcadeyofficialEmail: xcadeyofficial@outlook.com
xcadey.admin
GENERAL:If I didn’t buy from the official website, can I still get the after-sales service?
GENERAL:If I didn’t buy from the official website, can I still get the after-sales service? Yes.As long as you provide valid proof of purchase or the ID information on the power meter device, our customer service will assist you with after-sales service.
GENERAL:What is the after-sales service process?
GENERAL:What is the after-sales service process? The after-sales service process includes steps such as application, review and handling.For details, please check the[after-sales-policy] page.
XCADEY MINI ELECTRIC PUMP:Does the mini pump comply with the airline’s carrying regulations?
XCADEY MINI ELECTRIC PUMP:Does the mini pump comply with the airline’s carrying regulations? Our mini pump can be taken on airplane and have passed the national 3C safety certification, meeting the civil aviation requirements for portable lithium battery devices.
XCADEY MINI ELECTRIC PUMP:Is there any safety or usage tips for using the mini pump to inflate?
Is there any safety or usage tips for using the mini pump to inflate? To ensure safe and efficient tire inflation and extend the lifespan of your mini pump, please kindly note that: 1.Confirm the target tire pressure: Different tires require different pressures. Please check the product manual or the standard pressure marked on the
XCADEY MINI ELECTRIC PUMP:Will the mini pump automatically enter turn off mode when paused?
Will the mini pump automatically enter turn off mode when paused? If no operation is performed within 9 seconds after pausing, the mini pump will automatically enter turn off mode to save battery.
XCADEY MINI ELECTRIC PUMP:How to do if there is a leak during inflation?
XCADEY MINI ELECTRIC PUMP:How to do if there is a leak during inflation? First, check if the tire is leaking.Second, check if the valve is loose or the valve core is not tightened properly.Finally, check for loose connections or foreign objects in the interface. If the leakage persists, please contact customer service: WeChat: XCADEY WhatsApp:
XCADEY MINI ELECTRIC PUMP:When the battery is low, can it inflate the tire to the required pressure?
XCADEY MINI ELECTRIC PUMP:When the battery is low, can it inflate the tire to the required pressure? To ensure inflation performance and achieve the desired high pressure, it is recommended to inflate tires after the battery is fully charged. When the battery level is low, the motor output power may be insufficient, which will affect
XCADEY MINI ELECTRIC PUMP:Is the mini pump loud when it’s running?
XCADEY MINI ELECTRIC PUMP:Is the mini pump loud when it’s running? Our air pump does make some noise during the inflation process, which is caused by the normal operation of the internal electric circuit and cooling fans. It is a normal phenomenon.
XCADEY MINI ELECTRIC PUMP:Is it possible to charge the mini pump while simultaneously inflating it?
Is it possible to charge the mini pump while simultaneously inflating it? For safety reasons and to extend the product’s service life, we do not recommend inflating tires while the pump is charging. However, there is no need to worry about waiting time—our product features fast charging, and you can complete inflation tasks efficiently once