Official XCADEY Contact
Contact XCADEY
XCADEY is a cycling technology brand specializing in power meters, cranksets, bike computers and portable electric pumps.
Contact our official team for product support, dealership inquiries, sponsorships and business collaboration.
Official Contact Channels
Choose the Right Contact
Send your request directly to the XCADEY team that can help.
Product & Customer Support
Pre-sales questions, product setup, troubleshooting and after-sales service for XCADEY products.
Dealer & Distribution
Wholesale, dealership and regional distribution inquiries for current and prospective partners.
Sponsorship & Collaboration
Creator partnerships, athlete sponsorships, product reviews and media collaboration inquiries.
Official Contact Summary
| Product support | info@xcadey.com |
|---|---|
| WhatsApp support | +86 189 2419 7081 |
| Dealer inquiries | sales@xcadey.com |
| Partnerships | xcadeyofficial@outlook.com |
| Typical response time | Within 24–48 hours |
Company Information
Guangzhou Zhunchuang Software Technology Co., Ltd.
Room 603, Block 6, Huangzhou Industrial Park,No. 1 Ruihua Road, Tianhe District,
Guangzhou, China
Business hours:
Monday–Friday · 9:30 AM–6:30 PM (BJT)
Emails are typically answered within 24–48 hours.
Quick Answers
Frequently Asked Questions
Official answers to common questions about contacting XCADEY support, sales and partnership teams.
How can I contact XCADEY customer support?
Email info@xcadey.com for pre-sales questions, product setup, troubleshooting and after-sales service.
How long does XCADEY take to reply?
The XCADEY team typically replies within 24–48 hours. Messages received outside business hours may be answered on the next working day.
How can I become an XCADEY dealer?
For wholesale, dealership or regional distribution inquiries, email sales@xcadey.com or visit the XCADEY dealer application page .
Where can I find XCADEY manuals and product support?
Visit the XCADEY Help Center or view the XCADEY instruction manuals for product setup and operating information.
Can I contact XCADEY customer support on WhatsApp?
Yes. You can contact XCADEY customer support on WhatsApp at +86 189 2419 7081 . Please include your product model and a brief description of your question so our team can assist you efficiently.