SHIPPING & RETURN POLICY

Shipping Policy

By purchasing our products, you acknowledge and agree to the terms of this Shipping Policy.

XCADEY is committed to providing high-quality power meters, cycling training equipment, and accessories to customers worldwide, ensuring reliable and convenient delivery.

SHIPPING COVERAGE

We ship to most countries and regions worldwide (excluding Spain and Portugal). Orders are processed and shipped only on business days (From Monday to Friday, excluding public holidays).

SHIPPING FEES

Free Standard Shipping：All orders over $329 qualify for free standard shipping.
For Orders Under $329：A flat shipping fee of $10 will becharged.

PROCESSING & DELIVERY TIME

Order processing time: 1–7 business days (may be delayed on holidays).
Estimated delivery time: 7–28 business days.

Please note: Shipping may be delayed due to customs clearance, logistics in remote areas, or force majeure (such as natural disasters or policy changes). We will notify you via email in the event of delays.

You can contact us at info@xcadey.com

DUTIES & TAXES

All product prices do not include duties and taxes. Upon arrival at the destination country, local customs may charge duties and taxes based on applicable regulations. These charges are the responsibility of the recipient. If you have any additional requirements, please contact us at info@xcadey.com before placing your order, and we will do our best to assist.

ORDER TRACKING

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can also track your order at any time through the “Order Tracking” page on our website or enter the tracking number in this link to track: https://www.17track.net/zh-cn

SHIPPING LIABILITY & DISPUTE RESOLUTION

1.Failed Delivery Due to Recipient’s Responsibility

In the following circumstances, where a package cannot be delivered, is returned, detained by customs, or destroyed by the carrier, all resulting losses (including but not limited to the product value, round-trip shipping costs, and processing fees) shall be borne solely by the recipient. XCADEY will not issue refunds or provide free reshipment:

Incorrect address information: The shipping address, postal code, or contact number provided at the time of order is incorrect.
Recipient-initiated address change: After the package has been dispatched, the recipient independently contacts the carrier to request a change of delivery address, delivery time, or redirection to a third-party pickup point or parcel locker.
Non-cooperation with customs clearance: The recipient refuses to pay applicable local duties (VAT/customs duties) or fails to provide required personal identification or import permits as requested by customs.
Failure to pick up in time/ refusal of delivery: After the package arrives at the destination, the recipient fails to collect it within the specified timeframe or refuses delivery without valid reason.

2.International Parcel Disposal Policy

Please kindly noted: For international shipments, if delivery fails due to the recipient’s responsibility as described above, under standard international carrier agreements, the package will typically be discarded or destroyed at the destination center and cannot be returned to the point of origin. In such cases, we are unable to offer any form of compensation.

3.Claims for Non-Recipient Responsibility & Burden of Proof

If the recipient claims that the delivery issue was caused by carrier error (e.g., unauthorized automatic address change), the recipient must provide the following official evidence to us for review within 7 business days after the logistics status shows an exception:

Official written notice: An incident statement issued by the carrier, bearing an official seal or authorized signature.
Official email correspondence: Communication records from the carrier’s official domain email address, clearly stating that the delivery failure or address change was due to a logistics system error or employee mistake.

4.Final Determination:
Until valid official proof is received, our company will rely solely on the carrier’s system-generated tracking log as the basis for determining liability. If official proof cannot be provided, the recipient shall bear all related losses.

CUSTOMER SUPPORT

If you have any questions about your order or shipping details, please contact our Customer Service team:
📧 Email: info@xcadey.com
Whatsapp: +86 18924197081

Return Policy

By purchasing our products, you acknowledge and agree to the terms of this Return Policy.

XCADEY is committed to providing high-quality power meters, cycling training equipment, and accessories to customers worldwide, ensuring reliable and convenient delivery. By purchasing our products, you acknowledge and agree to the terms of this Return Policy.

Return Conditions

Return requests must be made within 14 days of receipt.
The product must be in good condition and free of signs of damage not caused by human factors.
The returned product must include: Original packaging, all parts, accessories, manuals, and document.
The product must be properly packaged to prevent damage during shipping.

Return Process

Please contact info@xcadey.com or whatsapp: +86 18924197081 to obtain a return authorization
Send the product back to XCADEY and send the logistics tracking number to info@xcadey.com
Once XCADEY receives and confirms that the product is eligible for return, the refund will be processed within 7 business days and returned to your original payment account.

Shipping Instructions

Return shipping costs are the responsibility of the buyer.
XCADEY is not responsible for returned products that are damaged or lost during transportation.