Shipping Policy

XCADEY is committed to providing high-quality power meters, cycling training equipment, and accessories to customers worldwide, ensuring reliable and convenient delivery.

SHIPPING COVERAGE

We ship to most countries and regions worldwide (excluding Spain and Portugal). Orders are processed and shipped only on business days (From Monday to Friday, excluding public holidays).

SHIPPING FEES

Free Standard Shipping：All orders over $329 qualify for free standard shipping.
For Orders Under $329：A flat shipping fee of $10 will becharged.

PROCESSING & DELIVERY TIME

Order processing time: 1–7 business days (may be delayed on holidays).
Estimated delivery time: 7–28 business days.

Please note: Shipping may be delayed due to customs clearance, logistics in remote areas, or force majeure (such as natural disasters or policy changes). We will notify you via email in the event of delays.

You can contact us at info@xcadey.com

DUTIES & TAXES

All product prices do not include duties and taxes. Upon arrival at the destination country, local customs may charge duties and taxes based on applicable regulations. These charges are the responsibility of the recipient. If you have any additional requirements, please contact us at info@xcadey.com before placing your order, and we will do our best to assist.

ORDER TRACKING

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can also track your order at any time through the “Order Tracking” page on our website or enter the tracking number in this link to track: https://www.17track.net/zh-cn

CUSTOMER SUPPORT

If you have any questions about your order or shipping details, please contact our Customer Service team:
📧 Email: info@xcadey.com
Whatsapp: +86 18924197081

Return Policy

By purchasing our products, you acknowledge and agree to the terms of this Return Policy.

XCADEY is committed to providing high-quality power meters, cycling training equipment, and accessories to customers worldwide, ensuring reliable and convenient delivery. By purchasing our products, you acknowledge and agree to the terms of this Return Policy.

Return Conditions

Return requests must be made within 14 days of receipt.
The product must be in good condition and free of signs of damage not caused by human factors.
The returned product must include: Original packaging, all parts, accessories, manuals, and document.
The product must be properly packaged to prevent damage during shipping.

Return Process

Please contact info@xcadey.com or whatsapp: +86 18924197081 to obtain a return authorization
Send the product back to XCADEY and send the logistics tracking number to info@xcadey.com
Once XCADEY receives and confirms that the product is eligible for return, the refund will be processed within 7 business days and returned to your original payment account.

Shipping Instructions

Return shipping costs are the responsibility of the buyer.
XCADEY is not responsible for returned products that are damaged or lost during transportation.