POWER METER: How to do if the LED light stays on?
Openning the app and checking if DFU mode can be found. If yes, please refer to the DFU sulotion.
If not, it’s a hardware problem. Please contact the customer service for assistance.
📩 Email: sales@xcadey.com
📱 WhatsApp: +86 18924197081
💬 WeChat: xcadey
⚠️ Do not send back without review.
My power meter disconnected today with approximately 40km left in my workout. It didn’t show any low battery warning on the Garmin Edge, and it was recently charged via my laptop’s USB port (I always do this). I tried reconnecting it during the workout but was unsuccessful. When I got home, I plugged it in to charge, and the red light came on. After charging finished, I disconnected the cable, and the blue light is continuously on, making it impossible to connect to the xcadey app or the GPS. Could you help me?
Hi，
You can contact our after-sales department:
Email： sales@xcadey.com
Whatsapp:+86 189 2419 7081
Best regards,
Jane
The lights stays on. Powermeter can be found in app of gps.
Hi,
Your power meter should have entered DFU mode.
Please follow the instructions in this link to release DFU mode.
https://xcadey.com/2025/10/24/xcadey-app-how-to-solve-the-dfu-mode-issue/
Best regards,
Jane