XCADEY APP:Where to submit questions or suggestions Submit feedback in the APP:Open the APP homepage and select “Feedback” to submit your feedback.;Fill in your questions or suggestions on the feedback page;Leave your email and click submit.
XCADEY APP:What should I do if my question is not covered in the FAQ? You can contact our customer service directly：Email:Support: info@xcadey.comSales: sales@xcadey.comPartnership: xcadeyofficial@outlook.com WhatsApp:+86 18924197081 WeChat:xcadey
XCADEY APP:How to solve the DFU mode issue? When the power meter enters DFU mode, please try to recover it as follows: Method 1: Quick recoveryConnect the power meter with the charging cable and charge for about 5 seconds, then unplug the cable.If the LED on the power meter turns off, it means the device
XCADEY APP:What does it look like when the power meter enters DFU mode? When the power meter enters DFU mode, the device will exhibit the following behaviors: 1.LED indicator statusThe LED on the power meter stays on and cannot be turned off. 2.Device name changesThe name of the power meter displayed in the APP and
XCADEY APP:Why does the APP enter DFU mode? When the power meter’s firmware upgrade process is forcibly interrupted, the device will automatically enter DFU mode. Common triggering situations include:The Bluetooth connection between the power meter and the APP is accidentally disconnected during the upgrade process;The phone screen turns off or locks during the upgrade process;The
XCADEY APP:What is the Power Adjust? What is the correct value? Power Adjust is an open function used to adjust the data output of the power meter, so as to meet the needs of different users. Main Purposes: Some users want the power meter data to be consistent with their cycling trainer data;Some users want
XCADEY APP:How often should I calibrate within the APP? It is recommended to calibrate the power meter before each ride to ensure the accuracy and stability of the power meter data. In addition, calibration is also recommended under the following circumstances:1.When the power data is unstable2.After a firmware update
XCADEY APP:What should I do if the APP fails to connect to the power meter? 1.Confirm that the APP has been authorized to use the Bluetooth function When opening the app for the first time, please allow “Bluetooth access permission” and “location permission”. If you previously selected “Reject”, you can re-enable them in the phone’s system settings.
XCADEY APP:Can I sync my workout data to Strava/TrainingPeaks? Currently, data synchronization with third-party platforms such as Strava and TrainingPeaks is not supported temporarily.
XCADEY APP:How to view real-time power, cadence, and balance（L-R)in the APP? Connect the power meter and access the “Devices Manager” page, where you can view the real-time power, cadence, and balance（L-R) data.