GENERAL:How to contact XCADEY customer support?

4 thoughts on “GENERAL:How to contact XCADEY customer support?”

1. Hello,

   I am contacting you regarding a problem with my XPOWER-S GEN2 SRAM 8-BOLT 104BCD power meter.

   During a recent MTB race in normal wet and muddy conditions, the power meter suddenly stopped working. It briefly reconnected but showed completely incorrect power values. Shortly after, it stopped functioning entirely.

   Now the device:

   Does not turn on

   Shows no LED indication

   Is not detected by my GPS

   The unit was fully charged the day before the race and has only about one month of use.

   Given that this occurred under normal MTB racing conditions, I believe this may be a warranty issue. I kindly request your assistance in resolving this matter.

   I can provide activity files and screenshots if needed.

   Kind regards,
   Lourenço Barrosa

   Reply

   • Hi，

     You can contact our after-sales department:
     Email： sales@xcadey.com
     Whatsapp:+86 189 2419 7081

     Best regards,
     Jane

     Reply

2. Bom dia

   Comprei um potenciómetro xcadey completamente novo, nunca usado mas não em loja.

   O produto não dá sinal algum, mesmo nenhum.

   Liguei o carregador não acende qualquer luz
   Experimentei outro carregador de um amigo, também não dá nada.

   Ando com a bicicleta mas não dá sinal nenhum também.

   O que faço??
   Preciso de ajuda por favor.
   Vou juntar fotos da caixa e do número de série.

   Traduz por favor

   Reply

   • Hi，

     You can contact our after-sales department:
     Email： sales@xcadey.com
     Whatsapp:+86 189 2419 7081

     Best regards,
     Jane

     Reply